Blogs

National Tenant Involvement Week 2026

How do we move beyond collecting tenant feedback and make sure it leads to real improvements in services?
This was the focus of our recent webinar, Turning Customer Insight into Organisational Action, featuring Darren Wake from CustomerSure and Michael McGuigan from Gentoo.

The session explored one of the biggest challenges facing social landlords: not just listening to…

Have you ever held a consultation or engagement event that suddenly gets taken off track by individual complaints and service issues? You’re not alone!

At our October 2026 meet-up for Local Authority and ALMO engagement officers, we held a ‘Bring Your Challenge’ session. Participants shared some of the challenges they were facing before choosing one to explore in more detail.

Updated version of the member Ezine that was sent out on the 29th October 2026.

On 22nd of October, Kai Jackson was invited to Hyde, Embrace and Unify, to speak on a panel for staff members as part of their Black History Month series around 'Honouring Our Communities'.

We have entered a new era in British governance, with devolution moving from a long-term ambition to the defining mission of government.
The promise is simple. Re-wire the state and move power away from Westminster and into the hands of regional leaders, bringing decision-making closer to the communities it affects.
But if power is moving closer to communities, who is it actually…

These were some of the questions explored in our recent webinar with Recoup ‘ Hot Water, Less Waste: How Your Shower Could Save Energy’

The session featured Caroline and Chris from Recoup, who introduced attendees to wastewater heat recovery technology and explained how it can help make homes more energy efficient.

Our tenant members were invited to review a draft complaint template with the Housing Ombudsman. Designed to help tenants organise the details of their complaint clearly, making it easier to set out the issue, its impact and the outcome they are seeking.

At this yea's Scrutiny Conference we rolled up our sleeves for our No Nonsense Guide to Scrutiny for Newcomers workshop, led by Tpas's Emma Gilpin and Tonia Punter.

Good scrutiny helps bridge that gap.
It brings lived experience into the places where decisions are made. It makes power more visible. And it helps organisations understand not simply what their services are designed to do, but what they actually feel like to the people experiencing them.
That is why tenant scrutiny matters. But to understand its true value, we need to think beyond…

Read Kai's key takeaways from her workshop at this year's Scrutiny Conference.