'Repairing Trust' - Call for Evidence Survey
Thursday 1st of August 2024
The Housing Ombudsman is exploring common issues in housing maintenance, following a significant rise in complaints about disrepair. This ‘Call for Evidence’ will help them to understand how increasing repairs costs, complaints and skill shortages are impacting residents' safety in their homes.
The 'Repairing Trust' report will highlight some of the positive changes landlords have made to rise to the maintenance challenge and explore the complex relationships between landlords, contractors, and residents, with a particular focus on accountability, roles, and responsibilities.
The survey will open from 1st August and close on Friday 25th October 2024. This will be supported by casework reviews and fieldwork across England.
The survey questions will cover four themes:
• What are the main issues landlords face when contracting services, what causes these issues, and what impact do they have?
• What problems do residents encounter with these services, the underlying reasons, and their effects?
• What barriers do operatives experience in delivering services, the root causes, and the repercussions?
• What are the lessons learned from cases with no maladministration and successful initiatives within the sector?
They are seeking insights from residents, repair operatives, landlords, contractors, MPs, and Councillors.
Find out more here and details of the survey.