ForHousing become Tpas Accredited
Monday 19th of February 2024
Congratulations to ForHousing on their Tpas Accreditation
They have demonstrated a commitment to effective tenant engagement through excellent evidence-based outcomes.
Tpas head of consultancy, Julie Butterworth presented the ForHousing team with their accreditation award last Thursday 15th February 2024.
Tpas Associate, Ellie Darling worked with the ForHousing Customer Committee “ I conducted a positive reality check with them, where they commented on how valued they felt because of the investment For Housing had made in their training and support. I observed one of their meetings which was really focused paired with loads of good challenges coming in. It demonstrated a positive working relationship between everyone."
The members of the Customer Committee said:
“I’m so proud to be involved, having a say and knowing that I’m playing a part in shaping the future.”
Aderonke Apata, ForHousing Customer Committee
“The input and feedback we give ForHousing are important in delivering the changes that matter to us and our communities.”
Kate Langtree, ForHousing Customer Committee
Tpas offer the only independent evidence-based accreditation scheme that assesses your resident involvement arrangements.
Martyn Hague, Executive Director of Customer at ForHousing, said:
“Undertaking the TPA accreditation was a brilliant opportunity to reflect on our approach to tenant engagement, to celebrate what we do well and identify the areas where we can do better.It’s been an excellent way of preparing ourselves for the new consumer standards and has given our Customer Committee and involved tenants the independent assurance that we are in a good place. By acting as a critical friend, TPAS are really helping us on the journey to deliver against our strategic outcome of delivering customer focused and equitable services.”