Landlord Accreditation Process with Estuary Housing Association
Tuesday 17th of December 2024
We spoke to Bali Nahal, Assistant Director of Customer Services at Eastuary Housing Association, on their experience during the Tpas Landlord Accreditaiton Process.
Here's how they found the process;
“The accreditation process has tested our commitment in providing meaningful, output based and well supported Customer Engagement opportunities. Each of the seven strands encouraged us to evaluate and enhance our engagement offer and keep Customer Voice at the centre of all we do. The importance of customer scrutiny has never been more important to us - we are held to account and influenced by our customers in multiple areas across the business. Tpas provided us with ongoing support throughout the process and we look forward to building on our success”
"This re-accreditation is a testament to our commitment to engage with our customers in ways that genuinely make a difference. Tpas accreditation assures us and our customers that we’re continually striving to improve our approaches to engagement and provide the best possible value for money."
Bali Nahal, Assistant Director of Customer Services.
Helen Gregory, Director of Customer Services at Estuary Housing Association, also said this, on their achievement;
"I'm incredibly proud of the whole team for this achievement. This was a challenging process, and the support from Tpas was invaluable. A huge thank you to our dedicated colleagues, our fantastic Resident Voice and Influence Panel and everyone who contributed to this success. It truly reflects our commitment to working with our customers."
Helen Gregory, Director of Customer Services.
Tpas Head of Board, Alison Inman, was at Estuary to present their award:
