Ombudsman shares learning from severe maladministration on windows
Friday 16th of August 2024
Following on from the Ombudsman's open letter to Chief Executives on the issue, the Housing Ombudsman has released its latest learning from severe maladministration report (PDF) looking at how landlords have responded to windows complaints.
With the important role that social housing has to play in giving safe and secure housing to millions, the learning in these reports will help landlords provide effective services that protect this aspiration.
The report comes just a month after the open letter, in which the Ombudsman raised concerns about the approaches of landlords to window repairs following more serious findings in cases investigated by the Ombudsman.
Read the full report and the Ombudsmans findings here.