News and views
Covering every aspect of national tenant engagement news, opinion and activities, this is your place to keep pace with our member news, latest housing sector news and our opinion pieces.
Showing 1 to 5 of 11 articles.
Osborne Property Services - Why is Customer Satisfaction So Important?
Wednesday 31st of August 2016
Why Is Tenant Satisfaction So Important?
A recent article in Inside Housing magazine posed an important question: ‘Tenant satisfaction: is it still relevant?’.
Hear what Nick Sterling, managing director of Osborne Property Services thinks...
Topics: Strategies, Plans & Reports, Customer Insight, Measuring Value
Why not learn something new in September?
Wednesday 31st of August 2016
It’s that back to school time of year. It may be a long time since you were at school but it's always a good time to start something new in September.
Topics: Strategies, Plans & Reports, Tenant Engagement , Customer Insight, Scrutiny & Co-regulation, Community Engagement, Measuring Value
Scrutiny should be seen as integral to any organisation, not a distraction.
Wednesday 24th of August 2016
Tpas Chief Executive, Jenny Osbourne discusses why now, more than ever is the time to utilise your tenant base to help you navigate through the pressures of today, next month and the coming years.
Topics: Scrutiny & Co-regulation
Welcome to our newest member, Blackpool Coastal Housing
Tuesday 23rd of August 2016
We love it when someone new joins the Tpas family, find out why BCH decided to join the fold.
Topics: Community Engagement, Measuring Value
My journey to deliver better engagement, as standard
Monday 22nd of August 2016
We've asked Emily-Rae Maxwell, the Policy and Participation Team Leader at Dacorum Borough Council to share her journey on using the new Tpas Tenant Engagement Standards
Topics: Strategies, Plans & Reports, Tenant Engagement , Customer Insight, Scrutiny & Co-regulation, Community Engagement, Measuring Value