News and views
Covering every aspect of national tenant engagement news, opinion and activities, this is your place to keep pace with our member news, latest housing sector news and our opinion pieces.
Showing 11 to 13 of 13 articles.
What a SMART review did for us
Friday 10th of May 2019
We asked Tanya King, Customer Engagement & Inclusion Manager at Stockport Homes about her experience of working with us to review their engagement strategy and framework. Here is what she had to say.
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New Tpas & Housing Ombudsman Complaints events
Thursday 2nd of May 2019
Due to popular demand we have launched 2 new Complaints events working in conjunction with the Housing Ombudsman.
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The Housing Ombudsman - Spotlight on repairs report launched
Wednesday 1st of May 2019
The Housing Ombudsman have recently launched their first in a series of reports to help landlords improve their services and complaint handling.
Topics: Strategies, Plans & Reports