News and views
Covering every aspect of national tenant engagement news, opinion and activities, this is your place to keep pace with our member news, latest housing sector news and our opinion pieces.
Showing 11 to 12 of 12 articles.
Customer Journey Mapping with Phonenix Community Housing
Friday 3rd of May 2024
Our Head of Consultancy, Julie Butterworth recently spent two days with teams from Phoenix Community Housing, working with residents and teams trying to understand their 'lived experience' when their homes had damp and mould.
Time was also well spent, looking at the processes in place and ways to improve communication.
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Regional Member Event in the Midlands
Thursday 2nd of May 2024
On Tuesday this week, 30th April, we held our Midlands Regional member event. We were kindly hosted by Platform Housing Group at their offices in Birmingham.
We had a great turnout of 29 attendees from 15 different organisations from across the Midlands.
You can read more about the topics discussed and good practice sharing.
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