News and views
Covering every aspect of national tenant engagement news, opinion and activities, this is your place to keep pace with our member news, latest housing sector news and our opinion pieces.
Showing 1 to 2 of 2 articles.
Working Together to Improve Community Engagement and Resident Satisfaction in a Housing Redevelopment Project
Thursday 9th of January 2025
The Lewisham Park Tower project is a major renovation and fire safety upgrade undertaken by Housing Association L&Q Lewisham Park Tower.
The scope of the project includes:
• Window replacement
• Structural repairs to the façade
• Roof replacement
• Extension to boiler flues
• Extractor fans upgrade in kitchens and bathrooms
• Installation of new soil vent pipes on the building exteriors and,
• External wall insulation.
Axis, the primary contractor, recognised the works are highly disruptive. The residents had already experienced four years of disruption during the first phase of the project which involved the installation of fire stopping and sprinkler systems.
With that in mind Axis’ main priority has been to minimise disruption and ensure the residents’ needs have been considered every step of the way. The aim, to make residents experience as stress-free as possible. With such a large and disruptive programme of work, key objectives have included, improving the safety and living conditions for residents, while also building trust and engagement with the community.
Topics: Tenant Engagement , Community Engagement, Communities, Engagement, Commercial Membership, Spread the Word
Benefits of the Tpas SMART Review
Thursday 9th of January 2025
Amanda Mason, Customer Engagement and Sustainability Manager at Northumberland County Council explains in her blog the positive impact of having a SMART review with Tpas and the difference it has made to her organisation.
Topics: Tenant Engagement , Customer Insight, Tpas Products and Services