News and views
Covering every aspect of national tenant engagement news, opinion and activities, this is your place to keep pace with our member news, latest housing sector news and our opinion pieces.
Showing 451 to 455 of 840 articles.
What a SMART review did for us
Friday 10th of May 2019
We asked Tanya King, Customer Engagement & Inclusion Manager at Stockport Homes about her experience of working with us to review their engagement strategy and framework. Here is what she had to say.
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New Tpas & Housing Ombudsman Complaints events
Thursday 2nd of May 2019
Due to popular demand we have launched 2 new Complaints events working in conjunction with the Housing Ombudsman.
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The Housing Ombudsman - Spotlight on repairs report launched
Wednesday 1st of May 2019
The Housing Ombudsman have recently launched their first in a series of reports to help landlords improve their services and complaint handling.
Topics: Strategies, Plans & Reports
The ‘Voice For Tenants’ steering group publishes open letter to housing minister
Wednesday 17th of April 2019
The ‘Voice For Tenants’ steering group have published an open letter addressed to the housing minister to express the groups disappointment with the lack of action to establish national tenant representation.
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Achieving Exemplar Accreditation was a massive learning curve for the team in Hull
Monday 15th of April 2019
Phew…. We did it! I have to admit, when I began the application for Exemplar Accreditation I felt as though I’d started running an extreme marathon in a heat wave. It was tough…… but quite rightly so.
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