Digital Training
Our digital training programme offers you the opportunity to learn, share and network with other tenants, staff, councillors and board members across the country, without leaving home.
All our courses are underpinned by our national standards, so you can be assured that they will help you to deliver excellent engagement, great services, accountable governance and sustainable communities.
You can find out about the training courses we have available, for both tenants and staff, on a month by month basis by taking a look at the Training and Events Calendar below.
If you have any queries, want to run one of these courses in house or are interested in a course that you don't see listed here, contact the Tpas Training Team on 0161 868 3520 or email training@tpas.org.uk.
View our Training courses below
What people say
'At the start of the course I was very confused as I was complete unsure what Scrutiny was, nothing the trainer was saying made any sense, HOWEVER after talking with him and making him aware of this he slowed the training down and met all my needs. I now have a full understanding of the course and I am very happy with the outcome, I feel ready to go back to my manager and explain everything I Learnt' Marvellous Scrutiny Models Digital Training
'Hands down this is one of the best courses I have been on. It is a perfect fit for our customer information and insight team and wider relationships. From theory into practice that results in tangible resource for us. Absolutely stunning delivery. It was a joy to attend, thank you' Using Behavoural Insights to Increase Involvement Digital Training
'Running the ourse over 2 days with 2 hour sessions was better for me, as Sam discussed her charts and bullet points involving group chat and I found this to be better for learning and understanding, rather than skimming through them and having to read after course has finished, got a lot from the course in many waysl' Chairing Skills Digital Training
Courses list:
| Professionalism - What it Means for the Housing Sector | Mon 16th Jun 2025, 10:00am - 2:00pm | www.zoom.us |
| Role of Tenants on Council Housing Boards and Committees | Tue 17th Jun 2025, 2:00pm - 5:00pm | www.zoom.us |
| Ensuring Resident Scrutiny Works in Housing Organisations | Thu 19th Jun 2025, 10:00am - 3:00pm | www.zoom.us |
| Holding Your Landlord to Account | Mon 23rd Jun 2025, 2:00pm - 4:00pm | www.zoom.is |
| Using Behavioural Insights to Increase Involvement | Tue 24th Jun 2025, 9:30am - Wed 25th Jun 2025, 1:00pm | www.zoom.us |
| Procurement & The Role of Customers | Thu 26th Jun 2025, 1:00pm - 4:00pm | www.zoom.us |
| Creating a Positive Engagement Culture | Mon 30th Jun 2025, 1:00pm - 4:00pm | www.zoom.us |
| Equity, Diversity & Inclusion (EDI) for Involved Customers | Tue 5th Aug 2025, 2:00pm - 3:30pm | www.zoom.us |
| Embedding a Culture of Inclusive Customer Care | Thu 18th Sep 2025, 10:00am - 12:30pm | www.zoom.us |
| Complaint Handling - Meeting Current Expectations and Involving Residents | Thu 2nd Oct 2025, 10:00am - 1:00pm | www.zoom.us |
What people say
'At the start of the course I was very confused as I was complete unsure what Scrutiny was, nothing the trainer was saying made any sense, HOWEVER after talking with him and making him aware of this he slowed the training down and met all my needs. I now have a full understanding of the course and I am very happy with the outcome, I feel ready to go back to my manager and explain everything I Learnt' Marvellous Scrutiny Models Digital Training
'Hands down this is one of the best courses I have been on. It is a perfect fit for our customer information and insight team and wider relationships. From theory into practice that results in tangible resource for us. Absolutely stunning delivery. It was a joy to attend, thank you' Using Behavoural Insights to Increase Involvement Digital Training
'Running the ourse over 2 days with 2 hour sessions was better for me, as Sam discussed her charts and bullet points involving group chat and I found this to be better for learning and understanding, rather than skimming through them and having to read after course has finished, got a lot from the course in many waysl' Chairing Skills Digital Training