We can and must raise the bar on tenant engagement
Tuesday 15th of October 2024
I’m sure all of us can think of times when we have been overlooked or ignored. Remember how that felt? This is not something that a social housing tenant should ever be made to feel by their landlord.
We also know what can happen when a culture of overlooking and ignoring tenants becomes embedded. We have all committed to ‘never again’, but it is crucial that we prioritise action over words.
It is always a privilege to be a facilitator and a connector in my role. Our members and the tenants we work alongside inform everything we do at Tpas.
In recent years, I’ve witnessed a recommitment to prioritising tenant engagement and improving how it is done.
At a governance level, this has been recognised by the new regulatory landscape we are in, with the launch of the Social Housing (Regulation) Act 2023 and the consumer standards.
Read the full article in Inside Housing here.