National Tenants Conference 2025
“The Culture Shift?” – Is New Regulation Creating Real Respect in Social Housing? Over a year into this new era of regulation, we’re asking a critical question:
Are these changes driving real cultural transformation — where fairness, respect, and genuine listening to tenants aren't optional, but expected?
Through workshops, discussion, and shared learning, we’ll unpack what’s changed, what hasn’t, and what still needs to shift.
Provisional Programme - please note this is subject to change and workshop time slots may be moved
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Time |
Session |
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08:30 – 09:30 |
Registration & Exhibition – Passport Stamp Challenge begins |
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09:30 – 11:00 |
Opening Session – Welcome & Keynote Speakers – Mark Perry Vivid CEO, Kai Jackson Tenant Scrutiny Chair. Others TBC |
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11:00 – 11:20 |
Refreshment Break |
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11:20 – 12:50 |
Workshop A |
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A1 – Ask the Regulator |
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A2 – Chairing and Meeting Skills |
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A3 – Creating the Right Culture – What Role Can Tenants Play? |
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A4 – Social Value Pots – How Can Tenants Access Them? |
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A5 – Engaging Ethnic Minorities – Is There a Seat at the Table? |
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A6 – Young People – How Do We Get Them More Involved? |
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12:50 – 13:50 |
Lunch + Networking & Optional Drop-In Sessions |
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13:50 – 15:20 |
Workshop B |
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B1 – What Role Should Tenants Play in the Complaints Process? |
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B2 – Practical Skills for Involved Tenants |
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B3 – Procurement – What Does the Legislation Mean and How Can Tenants Be Involved? |
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B4 – Communities Doing It for Themselves |
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B5 – Getting to Grips with Data |
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B6 – Looking After Yourself with the Tpas Wellbeing Coach |
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15:20 – 15:40 |
Break |
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15:40 – 16:30 |
Our Voices, Our Communities: A World Café Conversation with Afternoon Tea |
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16:30 – 19:00 |
Delegate Free Time |
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19:00 – 22:00 |
Evening Meal + Entertainment & Games Night in the Bar Area |
📅 Day Two – Thursday 10 July
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Time |
Session |
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08:15 – 09:15 |
Morning Networking & Optional Activities |
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09:15 – 10:45 |
Workshop C |
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C1 – Ask the Ombudsman |
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C2 – Collaborating for Success |
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C3 – Rewards and Incentives |
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C4 – Local Authorities and Inspection – What is it Like? |
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C5 – Engagement for All – LGBTQ+ Inclusion in Housing |
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C6 – The Future of Tenant Engagement |
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10:45 – 11:15 |
Refreshment Break |
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11:15 – 12:45 |
Workshop D |
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D1 – Scrutiny – More Than One Way |
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D2 – Social Media and Digital Engagement |
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D3 – Awaab’s Law – MHCLG Listening Session |
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D4 – Dealing with Difficult Situations / Resolving Conflict |
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D5 – Tenants and Decision Making in Council Housing |
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D6 – Trust, Respect and Fairness – How do we Challenge Stigma andand Change the Narrative? |
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12:45 – 13:45 |
Lunch + Networking |
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13:45 – 14:30 |
Your Voice – Live Tenant Panel + Certificates & Passport Prize Draw |
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14:30 – 15:00 |
Farewell Café – Reflect, network, and give feedback over a brew |
Price for two days plus evening meal and entertainment
2 day member only early bird rate - £399 - Book by 30th April 2025
2 day non-member early bird rate - £525 - Book by 30th April 2025
2 day member only rate - £515 - Book from 1st May 2025
2 day non-member rate - £665 - Book from 1st May 2025
The 2 day carer cost is £299 - please contact us to book.
All ticket costs are subject to VAT
Hotel Information
We have a special rate for bedrooms at the conference on Tuesday 8th July and Wednesday 9th July. These can be booked directly with the hotel. The cost of these rooms is £126 per room per night, bed and breakfast. To book, use this link
Please see details below on other hotels that are local to the conference venue.
There is plenty of free parking at the hotel (You will need to validate your parking ticket on arrival).
The hotel is approx. 20 minutes drive from Coventry town centre and train station. A taxi will cost approx. £15.
The Double Tree Hilton has some fabulous leisure facilities for you to take advantage of, there is a pool and fitness centre!
Visit the hotel website to see their accessible amenities
The hotel has limited accessible rooms so if an accessible room is required, we would recommend you book your room as soon as possible.
Please note - there are other hotels in close proximity to the venue, however these are difficult to access on foot as it involves crossing a busy dual carriageway. We would recommend where possible, staying at the conference venue, to save on taxi costs.
Other Local Hotels
There are 2 other hotels close by.
Holiday Inn Coventry
Located 0.6m miles from the venue. This hotel has 4 accessible rooms
To book visit their website
Premier Inn Coventry East
Located 0.6miles from the venue. This hotel has 2 accessible rooms
To book visit their website. The hotel also has an onsite restaurant.
Further information
To make your booking you will need an account for the Tpas website - if your organisation is a Tpas member and you don't already have an account, seach for the organisation here.
If you have any issues with booking your conference place, please email lisa.holt@tpas.org.uk
If you have any other questions or need further information about the conference, please call Jordan Walker on 0161 871 8521 or email jordan@connectin.co.uk
Sponsorship Opportunities
If you are interested in becoming a conference sponsor, please contact penni@connectin.co.uk
You can download our sponsorship brochure here
Our Event sponsors
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Date
Wed 9th Jul 2025, 9:00am - Thu 10th Jul 2025, 4:00pm
Venue Details
Double Tree Hilton Coventry
Paradise Way, Walsgrave Triangle,, Coventry, Warwickshire, CV2 2ST
Tickets
| 2 Day Delegate Rate Early Bird (book by 30th April 2025) | ||
|---|---|---|
| Membership | Staff | Tenant |
| Members | £399.00 | £399.00 |
| Non-Members | £525.00 | £525.00 |
| 2 Day Delegate Rate (book from 1st May 2025) | ||
| Membership | Staff | Tenant |
| Members | £515.00 | £515.00 |
| Non-Members | £665.00 | £665.00 |
Event Contact
Name: Jordan Walker
Email: jordan@connectin.co.uk
Phone: 0161 871 8521
Book Tickets