National Engagement Professionals Conference 2025

Welcome to the National Engagement Professionals Conference 2025

Tuesday 18th March, Belfry Hotel, Nottingham.

Get ready for an inspiring day of insights, ideas, and collaboration at the National Engagement Professionals Conference 2025. Whether you're a seasoned professional or new to tenant engagement, this event promises something for everyone.


Programme Highlights

Here’s what you can expect from this year’s conference:


Morning Sessions

From 8:45 AM
Arrivals and Registration
Arrive early to register, grab a coffee, and connect with fellow delegates.

9:30 AM
Welcome from TPAS
Start your day with a warm welcome and an overview of the day.

9:45 AM
Engagement and Regulation Spotlight

Join us for a keynote session featuring leading voices in the sector:

  • Jack Smith – Assistant Director, Assessment and Tenant Engagement, Regulator of Social Housing
  • Julia Pritchard – Chief Tenant Officer, Saffron Housing
  • Senior Leader (TBC) – Local Authority/ALMO

11:15 AM
Break
Recharge and prepare for the morning breakout sessions.

11:30 AM
Morning Breakout Sessions (Choose one)

Session Title

Details

Speaker(s)

Building a Partnership of Equals (AM1)

Learn how L&Q is creating genuine partnerships with tenants through its impact measurement planning, co-creation and volunteer management frameworks.

Sophie Leedham, L&Q

Participative Approaches to Engagement (AM2)

Explore how participative and creative approaches can take your engagement to new heights

 TBC

Regulation, Inspection, and Engagement: Local Authority/ALMO Special (AM3)

Gain direct insight from the Social Housing Regulator as well as tips and advice from a recently inspected Local Authority.

Social Housing Regulator + LA (TBC)

Is There a Seat at the Table? (AM4)

Examine inclusivity and representation, and the voice of ethnic minorities in formal engagement using insight from the soon to be published Tpas research report.

Kai Jackson, Louise Holt (Tpas), Dr. Gareth Young (TBC)


Afternoon Sessions

1:00 PM – 1:50 PM
Lunch and Networking
Enjoy a delicious lunch and take the opportunity to meet new people, share experiences, and build connections.

1:50 PM – 2:20 PM

Post-Lunch Plenary: "What Makes an Engagement Professional?"
Speaker: Caritas Charles
A light-hearted, yet honest look at the joys and challenges of working as an engagement professional.

2:20 PM – 4.00 PM
Afternoon Breakout Sessions (Choose one)

Session Title

Details

Speaker(s)

Our Engagement Journey (PM1)

Discover how Sovereign Housing Association continues to improve and evolve tenant engagement.

Sovereign Housing Association

Learning from Outside the Sector: Why Culture Matters (PM2)

Explore the critical role of culture in fostering meaningful engagement and how an "out of sector" perspective can positively impact on this.

Lynne Pritchard, Bernicia Homes

Tenant Engagement In Complaints Resolution (PM3)

Obtain insight and ideas that will help your organisation effectively harness the power of tenant engagement in complaints

Dave Simmons and John Goodwin

Unlocking the Power of Scrutiny: Mastering the Art of Effective Oversight (PM4)

Discover how to turn scrutiny into a powerful tool for driving positive change! In this dynamic workshop, we’ll explore what excellence in scrutiny truly looks like and how you can leverage it to achieve impactful results

TBC

Conference Close
 

Why Attend?

  • Learn from Experts: Hear from sector expects and experienced practitioners.
  • Practical Sessions: Choose breakout sessions tailored to your interests and challenges.
  • Networking Opportunities: Meet other professionals passionate about tenant engagement.

Cost

Member rate of £249

Non-member price is £310

(plus VAT)

Book Your Spot

Don’t miss out on this must-attend event! Book you place today.

About the Hotel

We have some rooms on hold at the hotel for the night before the conference - 17th March. This is at a special rate of £119 B&B.  Please click here to book your places.  This rate is valid until Thursday 6th March 2025.

There is plenty of free parking at the hotel.

The hotel is 5 miles from Nottingham Train Station. It is very close to junction 26 on the M1 motorway.

The Belfry Nottingham has some fabulous leisure facilities for you to take advantage of, there is a pool, spa and gym!

Further information

If you have any questions or need further information, please call Lisa Holt on 0161 868 3500 or email lisa.holt@tpas.org.uk


Date

Tue 18th Mar 2025, 9:00am - 4:00pm


Venue Details

The Nottingham Belfry Hotel

Off Mellors Way, Woodhouse Way, Nottingham, Nottinghamshire, NG8 6PY


Tickets

National Engagement Professionals Conference 2025
Membership Staff Tenant
Members £249.00 N/A
Non-Members £310.00 N/A

Event Contact

Name: Lisa Holt

Email: lisa.holt@tpas.org.uk

Phone: 0161 868 3500


Book Tickets