Webinar: Housing Ombudsman - Annual Complaints Review Webinar (Free)

Join our webinar in partnership with the Housing Ombudsman.

Housing Ombudsman - Annual Complaints Review Webinar

We are delighted to announce that the Housing Ombudsman will be running this free webinar exclusively for Tpas members on Wednesday 15th January 2025 at 11am.

The Housing Ombudsman’s Annual Complaints Review was released in November 2024.

The Housing Ombudsman has published its Annual Complaints Review 2023-24, revealing it made 21,740 interventions to put things right for residents, ranging from doing repairs to paying compensation and improving practices – a 329% increase.

It has also published 271 landlord performance reports and written to 126 landlords where failings were found in 75% or more of its decisions – compared to just 25 landlords last year. Tables of those landlords are published in 5 size groups, ranging from landlords with fewer than 100 homes to more than 50,000.

Join this webinar hosted by The Housing Ombudsman Service to discuss the key headlines from the Review. 

How do I join the event?

We will be delivering this webinar on Zoom. In advance of the session, you will be sent a unique URL to join the event before it begins.

If you have any questions about the session, please contact Lisa Holt - email lisa.holt@tpas.org.uk