Consumer Vulnerability Awareness

Learn about the different aspects of consumer vulnerability. An interactive training course for organisations who support businesses. It will provide practical awareness and tips on how to identify and support your consumers who are experiencing consumer vulnerability and how to provide inclusive services.

Aim

For organisations to be aware of consumer vulnerability. Early identification often leads to more effective interventions and allows consumers to receive appropriate help and support to get a good outcome.

Why?

All organisations have a responsibility to ensure all consumers get the best outcomes in the decisions they are making.

Who is it for?

This course is designed for anyone looking to gain knowledge in this area.

What's covered

• What is consumer vulnerability
• What are the possible causes of cusumer vulnerability
• To help you understand how you might identify and work with consumers that may be vulnerable
• Practical tips of how to support consumers
• The opportunity to reflect on current processes

Important Information

The course will run from 10am until 11.30am.

The price is plus VAT.

Cancellation Policy

All cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.

If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.

Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.

Tpas Right to Cancel

We aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.