Effective Communication

Learn about communication. An interactive course for organisations who support businesses. It will provide practical awareness and tips on effective communication. Including communication preference, styles and the importance of plain English. Consumer facing communication, how to do it well. Learn about consumer vulnerability and reasons why we may all value different communication styles. How do you access everyone and support all consumer diverse needs.

Aim

For organisations to have support in providing effective communication. Effective communication allows consumers to receive appropriate help and support to get a good outcome.

Why?

All organisations have a responsibility to ensure all consumers understand and get the best outcomes in the decisions they are making.

Who is it for?

This course is designed for consumer facing organisations.

What's covered

• Consumer vulnerability
• Listening
• Communication styles and preferences
• The current landscape and current consumer issues
• Communication, language and plain English

Important Information

The course will run from 10am until 11.30am.

The price is plus VAT.

Cancellation Policy

All cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.

If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.

Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.

Tpas Right to Cancel

We aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.