Providing Inclusive Services

Learn about inclusive services. An interactive training course for organisations who support businesses. It will provide practical awareness and tips on providing an inclusive service provision. Including managing expectations, consumer redress and identifying organisational blind spots. Learn about the different aspects of consumers, vulnerability, the diverse nature of consumers, inclusive services, the current consumer landscape and communications.

Aim

Everyone has the right to understand and be understood. This course is designed to help you understand the differing needs and desired outcomes of consumers.

Why?

Providing inclusive services and greater consumer support can enhance business reputation.

Who is it for?

All organisations have a responsibility to ensure all consumers understand and get the best outcomes in the decisions they are making.

What's covered?

• Consumer vulnerability
• Inclusive service provision
• The diverse nature of consumers, neurodiversity, age, gender
• The current landscape and current consumer issues
• Communication, language and plain English
• Managing consumer expectations
• Redress and complaints

Important Information

The course will run from 2pm until 3.30pm.

The price is plus VAT.

Cancellation Policy

All cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.

If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.

Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.

Tpas Right to Cancel

We aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.