Equity, Diversity & Inclusion (EDI) for Involved Customers

Equity, diversity and inclusion is a hot topic in the social housing sector. This course equips involved customers with the confidence and the practical skills and tools to make a positive difference.

What will the course cover?

ED&I in Social Housing - raising awareness and understanding of the current regulatory, Housing Ombudsman and legislative requirements.

Laying the Foundations - understanding equity, diversity and inclusion and how these combine to create a sense of belonging.

Bringing ED&I to Life - exploring the key skills and behaviours to ensure that our involved groups are accessible, inclusive and diverse.

Putting the Learning into Practice - the practical and tangible actions we can all take responsibility for to make a positive difference.

What will delegates learn?

Delegates will:

• Understand why equity, diversity and inclusion is so important not just from a legislative perspective but also for the benefit of involved customer groups
• Reflect on their own mindset and behaviours, gaining practical tips and techniques to respectfully challenge, to be accepting of respectful challenge and to overcome any bias and assumptions
• Explore simple ways to ensure that their activity is as inclusive as possible to attract the broadest diversity of involvement

Who should attend?

This course is ideal for anyone who works with or is part of an involved customer group.

This session works exceptionally well when delivered 'in-house' to attendees from the same organisation, relfecting that organisation's specific culture, vision and values. Contact us for further information

Important Information

The course will run from 4.00pm - 5.30pm

The price is plus VAT.

Cancellation Policy

All cancellations must be made in writing. If you cancel your place less than 7 working days before the webinar you will incur the full cost.

If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to Tpas in writing.

Once we have received your cancellation in writing we will forward you a confirmation of your cancellation detailing what you will be charged.

Tpas Right to Cancel

We aim to make sure that the webinars run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel the webinar. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled webinar we will give you a full refund. Should we run the webinar again, we will give you priority.