Decision Making Techniques and Skills

Are you involved in making or influencing high level decisions about services, strategies or projects?  Do you want to take on this role in the future?  This course will provide techniques to help you contribute to insightful and considered decisions in your current and future roles.

Further Details

Tenants, as well as staff, are increasingly involved in making high level and important decisions and plans, from service improvement, to business planning.  This course uses a range of practical tools and techniques to help you develop a more strategic approach.  It covers the principles, skills and techniques that individuals and groups can use to make effective strategic decisions.

Course Content

• Clarifying the roles and responsibilities of individual members and the group
• Being strategic, what does it mean and the implications for your role
• Helpful tools for making decisions
• Tips for negotiation
• Reaching a consensus
• Evaluating and monitoring the decisions you make
• Reflecting on your individual and group skills
• Applying your learning to your role

Audience

This course is suitable for staff, tenants and residents.  It would be beneficial for members of tenant committees/panels, scrutiny and performance monitoring groups, and will help with business planning, team and project planning and high level discussions such as mergers or governance changes.

Benefits of Attending the Course

You will be better prepared to make collective decisions and work with other staff, tenants or residents effectively.  You will feel more confident to make informed and balanced strategic decisions.

What People Say

'Clarified a jumble of ideas I had previously and made sense of them'

'It was all very interesting and thought provoking'

'I learnt new things about myself which will hopefully help me to make better more informed decisions in my personal and professional life'

'Excellent course - thank you

'Excellent course - thank you