Techniques to Gain Insight & Information

A new practical course to improve your repertoire of engagement techniques and boost your confidence in using them. This course looks at a range of methods and takes a step by step look at planning and facilitating to gain useful useable insight and information.

Other Dates

30 January 2018 - Newcastle

7 February 2018 - Taunton

Further Details

This course provides tips and try outs to ensure you gain useful, usable data from tenant and community consultation. It explores a range of techniques for gathering information that can then produce insight for service improvement and community initiatives.

Course Content

• Introduces a toolbox of techniques for different situations
• Includes focus groups, events, surveys and online contact
• Provides step by step guides to each technique and try it out
• Explore using a range of techniques to build an overall picture
• Includes case studies of tenant involvement in information gathering and community reporting

Audience

The course is designed for staff from all services and departments across the organisation from senior managers to front line officers who may be asked to lead or help facilitate engagement activities.

By Completing This Course You Will

Have the knowledge and confidence to plan and use a range of engagement tools that produce useable information leading to useful insight. Ensure you have the right information to use with tenants to co-design and achieve excellent services and value for money.