Understanding Housing Management Performance Information

This E learning course is designed for tenants and residents involved in setting performance standards and indicators, monitoring, scrutinising and inspecting, as well as those who just want to learn a little more about how this information is collected and used. Officer level staff may also find the course useful.

This course is accredited at Level 2 by Open Awards and requires 10 hours of study over a two week period and are supported by an online tutor.

Course Content:

• Get to know the key performance and financial terms used and what they mean in practice
• See which performance information is gathered and compiled and how information from residents helps
• Gain insight into who uses performance information and what it is used for
• Look at methods of presenting performance information and when they should be used
• Examine how benchmarking can help to improve performance
• Be able to interpret, comment on and generate questions about performance information
• Understand how using performance information links to scrutiny

Audience:

Tenants, residents and officer level staff who want to understand how performance information is used in the housing service and how this links to tenant involvement and scrutiny.

What People Say:

I found the course informative and easy to follow

Learnt to read data properly

Price Includes:

• Access to the interactive course 24/7 over 2 weeks
• An online tutor to respond to enquiries, promote discussion and mark short assignments
• Registration with awarding body Open Awards, verficiation of the course and your accredited certificate of achievement