Linking Customer Experience Measurement with Tenant Engagement Event

PLEASE NOTE: This event has been postponed. If you would like to receive information once rearranged please email us at training@tpas.org.uk

Join us for an informative session on how to effectively measure customer experience within the housing sector and using actionable insight to further engage tenants in supporting your customer experience strategy

Agenda

Andy Butler, Client Manager, TLF Research – Using TLF’s tried and tested methodology, Andy will explain how to effectively measure customer experience within the Housing Sector to understand what’s most important to tenants

Val Alker, Training Manager, Tpas - Linking customer experience results with tenant engagement, Val will explore how housing providers can engage tenants to further support your customer experience strategy

Case Studies - Rachel Edmunds, Community Engagement Manager at County Durham Housing will explain their customer experience journey and how they have developed and improved customer experience through effective tenant engagement. Other case studies TBC before the event.

Venue - central Leeds (tbc)

Tpas

Price for Tpas Members - £125 (ex VAT)

Tpas are a not-for-profit organisation and have been representing their members across England since 1988.  Their membership base is made up of local tenants and landlord organisations, covering over 2.2 million homes.

They’re dedicated to improving tenant engagement standards across the country, bringing tenants, landlords and contractors together through a wide range of services, independent and impartial advice, support, consultancy, and training.