National Tenant Scrutiny Conference 2023

Wednesday 4^TH October  2023 

Time        

Time     

Session 

09.00 

10.00 

Arrival and Delegate Registration 

10.00

11.15 

Opening Session – Scrutiny Guest Speakers

11.15 

11.30

Break and Networking

11.30

12.45

Workshop Session AM 

12.45 

1.30

Lunch and Networking

1.30 

2.45

Workshop Session PM

2.45 

3.00

Break and Networking

3.00 

4.00

Scrutiny Showcase

4.00 

End of Conference

Session Information 

Session  Leader 

MORNING SESSIONS  - 11.30am – 12.45pm

AM1 

Scrutiny:  Where is it at?

Tenant/Customer/Resident led Scrutiny has been around for over a decade now and no doubt it’s delivered some clear service improvements. But is that enough? Should it be more vocal, calling out disrepair and damp and mould issues for example? Should it focus solely on tenants concerns rather than landlords' priorities? Is it just too landlord controlled to deliver any challenge or accountability?

Join us as we tackle some controversial, but important issues at our lively discussion forum, and have your say on whether you think tenant led scrutiny is doing just fine or if it really needs to up its game!

Chaired by Dr Dave Mckenna

AM2

Scrutiny in a new Regulatory World

The new Social Housing Regulation Act means scrutiny is now operating is a completely different regulatory world. From Tenant Satisfaction Measures to inspections, this session covers all your need to know about the new regulatory framework and explores where tenant lead scrutiny will fit, and how you can prepare.

Caritas Charles, Tpas

AM3 

Essentials skills for Scrutiny

 Scrutiny often requires you to get involved in a variety of different tasks from interviewing staff to presenting your findings This session will give you some top tips and advice on how you can nail these different skills, making your scrutiny experience as positive as possible.

Tonia Punter and Gillian Mclaren, Tpas

AM4 

Engaging Young People in Scrutiny

Hear how Bolton at Home, working in partnership with RECLAIM, have successfully engaged a group of young people in scrutiny. You‘ll hear directly from the young people, as well as the professionals involved, as they share with you their journey and experiences in this ground breaking and creative pilot project.

Bolton at Home and RECLAIM

AFTERNOON SESSIONS – 1.30pm – 2.45pm

PM1 

Being a Tenant Scrutineer– what's it really like?

Just what is it like being a tenant/resident/customer scrutineer in 2023? This open discussion forum will invite you to share your experiences and tell us what it’s like for you. We’ll explore what’s working well, not so well and what are the challenges going forward?  There will also be an opportunity to map out what you need from the Housing Sector if you are to deliver successful Scrutiny

Kai Jackson

and Louise Holt, Tpas

PM2

Scrutinising Repairs and Maintenance

Do you want to influence the Better Social Housing Review and help set the groundwork for the work of the best practice group on scrutiny, transparency, and visibility? If so, then this session delivered by the CIH is for you. Give your views on what landlords can do to help you scrutinise the repairs and maintenance services better? This will include exploring what measures should be reported on? What performance standards should be tracked? How should the data be presented? And much more

Sarah Davis CIH and Julie Butterworth, Tpas

PM3

Showing the value of Scrutiny

Scrutiny has no doubt delivered real change and improvement across the sector.

We know it, you know it but how do we show it? This session will look at how you can demonstrate effectively the impact and value of scrutiny using different methods and approaches.

Emma Gilpin &

Gillian Mclaren, Tpas

PM4

When Bad Culture eats Scrutiny for Breakfast!

No matter how great your scrutiny strategy or processes are, without the right organisational culture in place, it will struggle to succeed.  This session explores how you can promote and build a scrutiny positive culture in your organisation, where staff/Board members/ Councillors all believe in it, support its purpose, and ensure its recommendations are implemented   

Tonia Punter and Michael Hill, Tpas