Tpas Measuring Engagement Club Meet Up (Free)

Join our quarterly online meet up sessions with guest speakers and facilitated themed roundtables.

Our meetup up will take place on 22nd July 2024 at 11am.

AGENDA

At this meet up, we will be looking at the results from this years Tenant Satisfaction Measures. Senior Policy Adviser Clare Powell will be giving her thoughts from a national perspective, and then Cathy Hadfield Customer Voice and Experience Manager from Coastline Housing will be taking us through their organisations own individual story regarding TSMs.

This will be followed by plenty of opportunity to share your own experiences and plans in our breakout sessions.

Why a Measuring Engagement Club?

One of ongoing challenges when comes to engagement is measuring its impact and value, specifically

• How do we show our engagement methods are working for tenants?
• How do we capture what difference it has made?
• How do we demonstrate we are meeting the regulatory requirements?
• How do we know if our engagement strategy is delivering the planned organisational outcomes?

With the new regulatory era upon us, it’s likely all the above are going to be even bigger issues going forward!

The Club provides a collaborative space for members to focus exclusively on measuring engagement, exploring issues such as

• What methods are being used now? Do they work?
• What else is out there? What can be learnt from other sectors about capturing value?
• How will the engagement TSM’s impact on our approach?
• How can engagement practitioners work effectively with insight/data teams and systems?

Other meet ups will take place on

9th October 2024

Further Information

The club has its own Tpas Connect Group specifically for measuring engagement issues and conversations. The group will be for staff only and we will be looking to attract both engagement staff and insight/data staff, so we get a have a wide range of views and experiences.

Email your details to info@tpas.org.uk and we will invite you to join the online networking group.